Bookstore FAQ

Getting Started 
You can start creating your own account by clicking on Create an Account on the top right corner of the page to start registering with us. Simply fill up the forms. Upon submission, your member ID and password will be sent to your email. Be sure to keep a record of your member ID and password for future reference.

Login And Password Assistance 
Your password is case-sensitive. If you need help to retrieve your password or login name, please click here to reset you password.

Managing Information 
Your Account is yours alone to update and manage. Edit your email, password and contact number any time. Sign in to access your account by clicking Login on the top of the page. Enter member ID and password. Once you have signed in, click on your username on the top right corner of the screen to view and edit your account details.

How To Order

  • Select your favorite product from G12Asia Bookstore
  • Enter the quantity and click on Add to Cart
  • Click Bookstore on the top menu to continue browsing or click on checkout button to proceed with checking out.
  • Enter your shipping information
  • Confirm your order!
  • The Order Receipt will be sent to your email.
  • The Delivery Receipt will be sent to your email upon order dispatched.

All prices quoted on the website DO NOT INCLUDE taxes to be paid at the country of delivery. Our basic prices are indicated in Singapore dollars.

Delivery Methods 
We offer two main delivery methods namely Islandwide and Worldwide delivery.

Islandwide Delivery Delivery within 3 working days (not including Saturday and Sunday) upon confirmation of orders.

Weight Parcel
(Kilo) (3 working days)
0 - 100g $0.50
> 100g to 250g $0.80
> 250g to 500g $1.00
> 500g to 1kg $2.55
> 1kg to 2kg $3.35
> 2kg to 3kg $7.00
> 3kg to 10kg $10.00
> 10kg to 20kg $12.00
> 20kg to 30kg $14.00

Worldwide delivery – Download PDF for detailed information

The custom authorities require documents and duties for all destinations. We are not responsible for the price gap that can occur facing regulations. You can check the price of the products on the rest of the world portal where you can find duty free prices.

After your order has been submitted and you receive an email Receipt, the sale is non-exchangeable and non-refundable except in the following circumstances: damaged, incorrect or extra item/s. Please drop G12Asia email sales@g12asia.com stating the returned item/s and your Order Number. Please return the item/s in their original condition within 30 days to G12Asia office, together with a hardcopy of your Order Form. Upon receiving the item/s, G12Asia will issue you a full refund on the item.

All items are subjected to stock availability. Even as our system is created to avoid no stock availability, we are not responsible for the unavailability of stocks. Please email sales@g12asia.com to place an order.

For Online Order, we only accept payment through Paypal. Click on the icon below for more information.
PayPal Acceptance Mark

We guarantee a high quality level of products, delivery and customer service. We update our website regularly to provide you the best information on our products. However if you are confronted to any difficulties of any kind, don't hesitate to contact us. This may help us to constantly improve our service.

We guarantee the origin of all the products you order on g12asia.com website

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who post messages to our feedback form, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our customer service areas, aggregate information on what pages consumers access or visit.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, not shared with other organizations for commercial purposes.

With respect to cookies : 
We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record past activity at a site in order to provide better service when visitors return to our site .

When you create or are granted an online membership account on g12asia.com, we collect information that helps us identify you. At the initial registration, we ask for your name, your email address, and a password. When you purchase from us, we also ask for your name, shipping address, telephone number. This information is necessary for us to process your order. We will not share any of this personal information without your consent.

An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page on g12asia.com, our server logs your IP address. We may log IP addresses for the purposes of systems administration, or to report information (e.g., how many visitors logged in to our Web site) in a form that is not personally identifiable.